Refunds and Returns Policy

At Pharmabest Supplies, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Below are the details of our refunds and returns policy:

Returns

• Eligibility:
  Items must be returned within 14 days of delivery to qualify for a return.
  The product must be unused, in its original packaging, and in the same condition as received.
• Non-Returnable Items:
  Custom or personalized items (e.g., customized labels and receipts) are non-returnable unless they are defective or damaged upon arrival.
• Process:
  1. Contact us at supplies@pharmabest.ca or call +1 (647) 429-2677 to initiate a return.
  2. Include your order number and a description of the issue.
  3. Once approved, ship the item back to the address provided in the return confirmation email.
• Return Shipping:
  The customer is responsible for return shipping costs unless the item is defective or incorrect due to our error.

Refunds

• Approval Process:
  Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Refund Amount:
  Approved refunds will be issued for the cost of the product only. Shipping fees are non-refundable.
• Processing Time:
  Refunds will be processed within 7 business days of approval and issued to the original payment method.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at supplies@pharmabest.ca with details and photos of the damaged product.

Damaged or Defective Items

If your order arrives damaged or defective:

1. Notify us within 3 business days of delivery.
2. Provide photos of the damaged item and packaging for verification.
3. We will arrange for a replacement or issue a refund based on your preference.

Contact Us

If you have any questions about our refunds and returns policy, please reach out to us:

• Email: supplies@pharmabest.ca
• Phone: +1 (647) 429-2677

Thank you for shopping with Pharmabest Supplies – we value your business and are committed to providing exceptional service!